AYLESBURY CHRISTMAS GAME FAQ
Is the game difficult to play?
No – but you do need to be on your game to win. You’ll have to look carefully for the plaques, use your wits to solve the puzzles and use strategy to avoid the evil elves – and get back to Santa in time. And Santa will be around the town to offer help and guidance throughout the game.
Is it just for families?
No – anyone can play this exciting and challenging game – lose yourself in the fun and magic of Christmas for 60 minutes.
Is the game COVID-safe?
Yes. You use your own phones – everyone can play – and you don’t need to touch the plaques. All players will be asked to sanitise their hands before they start the game. We will keep a stock of masks and gloves for players to purchase at cost if they wish.
Will my mobile be compatible with the app?
The app works on most modern smartphones, however we highly recommend you check your phone is compatible. Please click here to see a full list of compatible mobile phones.
I am in a wheelchair – can I play?
Yes – the ground is all on one level and the plaques will all be scannable from wheelchair-height. Please note there are some streets in Aylesbury town centre with uneven surfaces including cobblestones so appropriate care should be taken.
Do carers go free?
Yes. Call us on 0333 343 1043 and we will book you in and make any suitable arrangements for you.
What happens if it rains?
The game goes on! Not enough Christmas spirit means no Christmas star – and that means no Christmas presents! We suggest you bring wet weather clothes and an umbrella – we will have some wet weather equipment for you to buy at low prices should you need them. In the event of torrential rain, we will also be able to relocate some of the plaques indoors.
What is your refund and cancellation policy?
In the event you have to cancel, we will offer you a rescheduled slot. You will be able to reschedule once without incurring a fee, but we will not be able to refund your booking. The only exception is if government guidelines for coronavirus restrictions change and we have to cancel our activities. If this happens then full refunds will be given.
What happens if I am late?
If you are less than 20 minutes late then we will be able to let you join the game with reduced playing time. If you are any later then you will not be able to join the game and you will lose your booking and payment.
Do I get a certificate?
Yes – we will send a digital certificate to all teams as part of the game. You will be able to purchase a framed certificate, signed by Santa, although this will be an additional charge of £4.99 and will be added to your booking.