DATA PROTECTION POLICY
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org
WHAT INFORMATION DO WE COLLECT?
In line with GDPR regulations:
We collect personal information that you provide to us such as name, address, and contact information.
We collect personal information that you voluntarily provide to us when purchasing one of our leisure services. The personal information that we collect depends on the context of your interactions with us, the choices you make and the products and features you buy. The personal information we collect can include the following:
Name and Contact Data. We collect your first and last name, email address, mobile phone number, postcode, and other similar contact data.
Credentials. We do not collect passwords or login information
Payment Data. We collect data necessary to process your payment if you make purchases, such as your credit/debit card number, and the security code associated with your payment instrument. However, once the payment is processed, we no longer store any financial information relating to the social media although our third-party payment processor retains sufficient information to process refunds as requested. See Stripe Data Processing for more information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
If we request contact information because of the legal requirement for COVID19 track and trace, that data will be shared with local and national government agencies designated by law when requested. This data will be held for three weeks after the activity date and then destroyed. It will not be used for any other purpose.
Information automatically collected
We do not automatically collect any information.
We do not collect any information via cookies
We may collect information about you via Facebook Pixel to aid marketing activity. This information is always anonymised.
Information collected from other Sources
Facebook Permissions. If you contact, like or follow us via Facebook, we by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make
public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference
HOW DO WE USE YOUR INFORMATION?
We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our booking system and payment system for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests to enter or perform a contract with you, with your consent and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive to:
Fulfil and manage your orders. We may use your information to fulfil and manage your orders, reschedules, cancellations, payments, and refunds
To send you marketing and promotional communications only with your consent. We may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “Your Privacy Rights” below).
To post testimonials. We sometimes post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at email@example.com and be sure to include your name, testimonial location, and contact information.
To Request Feedback. We may use your information to request feedback and to contact you about your use of our services.
To protect our website. We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions, and policies
To respond to legal requests and prevent harm. If we receive a legal request, we may need to inspect the data we hold to determine how to respond.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing, and your experience.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information to comply with laws, to protect your rights, or to fulfil business obligations. We only share and disclose your information in the following situations:
Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in legal action in which we are involved.
With your Consent. We may disclose your personal information for any other purpose with your consent.
We may use tracking technologies (pixels) to access or store information. This information is anonymised and cannot be identified to any customer. This information is used solely to aid future marketing activity.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
We do not transfer, store, or process your information in countries other than your own.
HOW LONG DO WE KEEP YOUR INFORMATION?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures. Our Data Processors have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we control.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 16 years of age.
We do not knowingly solicit data from or market to children under 16 years of age. By using the website, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website If we learn that personal information from users less than 16 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 16, please contact us at firstname.lastname@example.org
WHAT ARE YOUR PRIVACY RIGHTS?
You have certain rights under applicable data protection laws. These include the right to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please email us at email@example.com. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
Telephone: 0330 303 0888
DO WE MAKE UPDATES TO THIS POLICY?
We will update this policy as necessary to stay compliant with relevant laws.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
The “data controller” of your personal information is THEVIREZONE LTD. THEVIREZONE LTD, has appointed Ian Cox to be its representative in the EEA.
If you have questions or comments about this policy, email us at firstname.lastname@example.org or by post to:
10-12 Potter Street