ROAD QUEST FAQ
How does Road Quest work?
First, choose which location is most suitable for you
Make the booking and choose the timeslot you want
We’ll send you some information, a waiver to sign and game guidance
You’ll be given a destination to head towards – but will receive a text 15 minutes before the start of the game with a precise location. Here you will be contacted by the criminals for the first time – you are now on your own… the authorities can’t help you.
At the start time, you’ll receive the first instruction and the clock starts ticking
Is the game safe to play during this period affected by the coronavirus pandemic?
Yes. You will either be in your own car or outside, which is widely acknowledged to be the safest place to be. All clues and props that we use are cleaned after every game and we offer protective gloves if you want to wear them.
The game doesn’t seem to be environmentally friendly?
The distances involved are short so mileage is low. And, of course, we encourage the use of electric and hybrid cars. We are also working on a cycling version of the game which will launch soon.
What will stop drivers from speeding or driving dangerously?
All drivers will be asked to sign a waiver which includes a commitment not to speed or break any other traffic laws. In addition, some of the clues are timed; they are only available after a certain period of time has elapsed – there is absolutely no reason or incentive to speed during the game. Should we suspect drivers speeding or driving dangerously, we reserve the right to terminate the game with immediate effect.
How long does Road Quest take to play?
The ransom has to be sent within 90 minutes of the game starting, or the codes will end up in enemy hands. All groups will be given their time at the end of the game.
What should we wear?
Light comfortable clothing is usually best although you will have to get in and out of the car to solve puzzles so wet weather gear may be useful in adverse weather conditions.
Can I add or remove people from my booking?
You pay per car, so it is up to you how many people are involved – so long as you are safe!
When do we need to arrive for our Road Quest game?
You will be told the general location for the booking and you need to arrive there 15 minutes beforehand. You will then be contacted by the criminals at the start of your game.
What happens if we are late?
We will try and run the whole game for you – we want you to have a good time and understand that sometimes problems occur. We would just ask you to bear with us if we need to take a few minutes to start your game. If we cannot run the game because you are late, we will not offer a refund.
Can we buy any refreshments?
You will need to bring your own. It is possible to pause your game and stop the clock once so you can stop for lunch or a break and continue the game afterwards. Even criminals can understand the need to refuel!
What is your refund and cancellation policy?
IF WE HAVE TO CANCEL YOUR ROAD QUEST GAME DUE TO COVID-19 RESTRICTIONS, WE WILL OFFER A FULL REFUND
What happens after the game?
Every group will be sent their time and be asked to feed back on their experience. We will also ask for permission to use any quotes for social media.